Aaron Graves

Empowering people to reach their full potential

Aaron's bio

Aaron Graves is a passionate, Help Desk Institute (HDI) certified IT leader. He has served in a leadership role for several years, and has proven team building and coaching skills.

Experience

Explore my professional history and get to know the companies I worked at and the roles and responsibilities I've been assigned.

08 / 2015 Current

TD Ameritrade

Command Center Manager

08 / 2012 08 / 2015

Signal 88 Security

Secondary Lead Officer

11 / 2011 Current

Infocrossing, a Wipro Company

Service Desk Supervisor

04 / 2011 11 / 2011

Infocrossing, a Wipro Company

Senior Associate - Project Team

10 / 2008 04 / 2011

Infocrossing, a Wipro Company

Data Center Services Associate

01 / 2006 10 / 2008

Infocrossing

Operations Analyst

08 / 2001 08 / 2008

US Army

Nuclear, Biological and Chemical NCO

12 / 2004 01 / 2006

(i)Structure

Hardware Engineer

12 / 2004 01 / 2006

(i)Structure

Hardware Engineer

08 / 2015 Current

TD Ameritrade

Command Center Manager

08 / 2012 08 / 2015

Signal 88 Security

Secondary Lead Officer

Provide on-site security of client property and equipment.
Be a visible deterrent to crime on client property.
Provide detailed reports of activity to law enforcement agencies and client.
Conduct foot and/or vehicle patrols of client property to verify the security of said property.
Respond to alarm calls at client property, including noise complaints, lockouts, and physical altercations.
Assist the Lead Officer with ensuring all patrol regions are progressing on schedule.

11 / 2011 Current

Infocrossing, a Wipro Company

Service Desk Supervisor

Build FreeBSD and Debian systems
Create accounts and configure Apache for multiple virtual hosts
Configure multiple email domains using Postfix
Configure BIND DNS zone files
Build SH and PERL scripts to facilitate system administration duties
Built website myunixhost.com
Built Customer Dashboard using PERL with MySQL back end
Verify and monitor the integrity and security of servers

04 / 2011 11 / 2011

Infocrossing, a Wipro Company

Senior Associate - Project Team

Team leadership; managed day to day operations for a team of 8 individuals
Organized a daily call with managers at other GEOs to resolve internal and external team issues
Coached employees and provided training to achieve their goals and career aspirations
Assisted the department manager with developing the strategic vision of the support center
Built a stable and high-performing team staffed with talented individuals, and promoted "good" turnover (promotions to other teams) while reducing "bad" turnover.
Developed staff metrics and QA programs to assure SLA adherence
Working towards implementing the KCS framework and a Knowledge Management system
Developed an employee satisfaction survey, and wrote a recommendation report to raise satisfaction levels

10 / 2008 04 / 2011

Infocrossing, a Wipro Company

Data Center Services Associate

Patched Windows and Solaris UNIX machines
Identified efficiencies projects and developed new processes and procedures for our team
Provided training to existing employees on new processes and procedures
Compiled monthly SAN and NAS storage reports for customer service delivery managers
Worked with other tower managers to offload some of their workloads onto our team

01 / 2006 10 / 2008

Infocrossing

Operations Analyst

Monitored network and server health for 100+ customers in a shared infrastructure environment.
Was a subject matter expert on internal processes and procedures, and was utilized to train new employees.

08 / 2001 08 / 2008

US Army

Nuclear, Biological and Chemical NCO

Monitored network and server health for 100+ customers in a shared infrastructure environment.
Was a subject matter expert on internal processes and procedures, and was utilized to train new employees.

12 / 2004 01 / 2006

(i)Structure

Hardware Engineer

Chemical, Biological, Radiological and Nuclear (CBRN) subject matter expert
While deployed to Afghanistan, I managed the inventory of $2.5MM of ammunition, rockets, and incendiaries
Managed the ordering of repair and replacement parts

12 / 2004 01 / 2006

(i)Structure

Hardware Engineer

Provided hardware support on a 24/7 rotating on-call schedule.
Replaced defective internal parts on Windows (HP, Dell) and UNIX (SUN, IBM) servers.
Installed and cabled new IBM Mainframe systems.
Built out new servers as needed.
Participated in the migration of existing equipment into our data center.
Maintained AutoCAD floor plan for raised floor of the datacenter
Participated in capacity planning discussions

Education

See where I spent time studying and gained early knowledge to prepare for my professional life.

1998 2002

Omaha Central High School

General

Current

HDI Support Center Manager Course

Projects

Take a look at a few of my favorite projects I’ve started or been a part of during the course of my career.

Aneuch

Aneuch

Aneuch (pronounced uh-nookh and means "enough") is a wiki engine written in PERL by Aaron Graves. It is
a single PERL script, and it uses your filesystem rather than a database.

Open Link

Skills

A concise list of some of the most valuable professional skills I possess. My tricks of the trade and what I can bring to the table.

IT Management

Leadership

Team Building

Team Leadership

Coaching

Public Speaking

System Administration

Servers

Data Center

Windows

HP

DNS

Solaris

Windows Server

Networking

Software Documentation

SharePoint

IT Operations

Perl

Hardware

Unix

MySQL

Apache

Linux

Technical Support

Operating Systems

FreeBSD

Debian

Incident Management

IT Service Management

ITIL

Computer Hardware

Troubleshooting

Computer Security

WordPress

Lean Entrepreneurship

Testimonials

Hear what some of my clients and colleagues have to say about me after working together on various projects throughout my career.

Gilbert Tapia

managed Aaron at Infocrossing, a Wipro Company

I worked with Aaron for over 8 years in a number of different roles. Aaron is professional, builds strong relationships with team members and is passionate about leadership. His positive attitude and focus on employee development contributed to an amazing work environment. Aaron adds value to any team that he is a member of.

Matt Gradoville

managed Aaron at Infocrossing, a Wipro Company

Aaron was an excellent employee and one of the hardest workers on our team. He was a great trainer and mentor of new employees. His skill and dedication to the job at hand set him apart from others.

Randy Celaya

was a consultant or contractor to Aaron at HDI Support Center Manager Course

Aaron was in my Help Desk Certification course and had an excellent rapport with people in class. His knowledge of the industry's best practices and commitment to customer service really impressed me. Aaron also has great attention to detail. In summary, I highly recommend Aaron for any position or endeavor that he may seek to pursue. He will be a valuable asset for any organization. If you have any questions, please do not hesitate to contact me. Sincerely, Randy Celaya The Coaching Bridge CEO

Contact

Get in touch with me if you would like to do business together, share an idea or just say hello.

Have a question?

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