Digital Strategy Director at CAPITA
I am corporate & business developer and a avid spokesman for the digital cause.
Within my more than 20 year working experience in the digital field, I have seen, experienced and learned the challenges and opportunities that digital transformation holds for the different departments in a company: Marketing, PR, Sales, Customer Services an HR.
As an avid speaker, networker and a “man of action” for the digital cause, I have profound experience in strategy development, service/product creation, marketing and sales in Continental Europe, Africa and the Middle East.
Explore my professional history and get to know the companies I worked at and the roles and responsibilities I've been assigned.
Creating customer experiences for sales and service online and mobile.
Providing effective and efficient digital and agent based services (Service-Websites, Mobile Service Apps, Self-Help Tools, Chat, Corporate Communities, Social Media Community Management, Forum, Call, E-Mail) for Sales & Customer Care.
With the biggest Digital Dialog Team in Germany in Germany and the D.A.CH. Region, we work for clients like the German TELEKOM, Vodafone, Nestlé, e.on, Vattenfall, Deutsche Bank and deliver "best-in-industry" results (CSI 98%, CR 48%, NPS 62)
We develop and maintain award winning eGovernment and international Corporate Content Portals, as well as award winning B2B e-Commerce platforms. www.babiel.com
- eGov -clienst are: http://www.bundestag.de http://www.bundesregierung.de http://www.bmz.de
- Corporate clients are: http://de.dmgmori.com/ http://www.demagcranes.de/
Corporate & Business: Development, concept, recruting, sales to establish the interactive branch of avocis. Here we provide all standard call-center services an in addition to that full-scale community management outsourcing.
1. Community Management for
- All social networks, like: facebook, Twitter, Pinterest...
2. Web-Chat / Live-Chat
SapientNitro is an interactive marketing, creative design, & technology services agency that helps companies solve challenges to make brands more successful.
Repositioning for the German Market, Creation of profound press coverage.
See where I spent time studying and gained early knowledge to prepare for my professional life.
Researching the economic effect of standards for the consumer electronic industry, reagarding the effect of the introduction of HDTV in the USA (Prof. Schreiber).
Researching the economic effect of standards for the consumer electronic industry, reagarding the effect of the introduction of HDTV in the USA (motivated by the Berkeley Roundtable on the International Economy (BRIE).
A concise list of some of the most valuable professional skills I possess. My tricks of the trade and what I can bring to the table.
Get in touch with me if you would like to do business together, share an idea or just say hello.