Experienced Digital Commerce Account Manager at IBM Switzerland
Senior IT business professional with more than 15 years experience in IT, 8+ years in B2B eProcurement and eCommerce Consulting including experience in Account Management, IT Project Management, Requirements Management and Business Process Management, 3+ years in Business Analysis in an SAP environment.
Implementing innovative B2B online commerce solutions to provide a personalized and highly productive customer experience and improve productivity. Advising CPO's, procurement specialists and business users how to automate and simplify business processes. Proved ability to collaborate and communicate in a global environment and work in cross-cultural project and team organizations.
Explore my professional history and get to know the companies I worked at and the roles and responsibilities I've been assigned.
Developing and improving quality- and management system to ensure the constantly rising customer expectations are met with the optimal ratio between revenue and expenditure. Support Luware to adapt quickly to new demands, improve their knowledge management system and achieve a performance advantage over their competitors.
Helping to improve the collaboration, communication and procurement experience with IBM and making the buying process more efficient. As an experienced consultant and project manager I always find the right B2B online commerce solutions for my clients to ensure continuous electronic processes and to make the collaboration with IBM as simple as possible.
Development of B2B eCommerce solutions to fulfill my customers needs and provide a personalized and highly productive customer experience.
Solution Specialist for Online Enterprise SW Management and Online Communication
Design, construction and operation of a new IBM SME customer web portal.
SAP engagement management process development, support and documentation according to changing business requirements
See where I spent time studying and gained early knowledge to prepare for my professional life.
As a certified professional digital seller I learned about the best practices and industry trends in digital and social selling. The education contains the following core modules: Digital Research Social Content Sales Communication - Digital Story Sales Communication - Video and Social Territory Planning and Pipeline Client Interaction Management
Web Development, Graphic Design, Flash / 3d Animation, etc.
A concise list of some of the most valuable professional skills I possess. My tricks of the trade and what I can bring to the table.
Hear what some of my clients and colleagues have to say about me after working together on various projects throughout my career.
First time I met Micha was in April 2010 when I joined the ibm.com eSales Team. Micha demonstrates a structured approach, detailed knowledge and planning skills in our area of Websolutions. His interpersonal and communication skills allowed Micha to develop a productive working relationship within our cross-country team and with customers.
It's a great pleasure to know Micha and work with him. He is always available to help his colleagues and always available to share his knowledge with the others. He is a forward thinker and know what he is talking about, bringing always new ideas on the table as well as being able to listen to others and find arrangements in order to move projects forward.
Get in touch with me if you would like to do business together, share an idea or just say hello.