Mukesh's bio

A seasoned Learning & Development Specialist with more than 10 years managerial experience delivering passionate, creative and innovative training to all levels of company leadership and key stakeholders in order to build credibility, clarity and confidence in business and professional leadership development.

I am self-motivated and self-driven with strong hands-on skills and the ability to understand and complete any given tasks effectively within time and budget. I am a people person who accords genuine services and values management and inter-personal relationships highly. I believe that learning & development is an integral element in the growth of people's careers and personal development in any progressive organisation.

I have spent the greater part of my career with Singapore Airlines starting initially as a flight steward and making his way up the ranks to the position of Airport Station Manager. My overseas stints include the Philippines and Denmark, where I was placed overall in-charge of all airport, passenger, and cargo operations, largely responsible for ensuring the highest level of customer service.

My wealth of industrial and managerial experiences, coupled with a Masters in Hospitality Administration from the University of Nevada, Las Vegas (UNLV), makes me an ideal facilitator, trainer, and coach for wide range of subjects for both Pre-Employment Training (PET) and Continuing Education and Training (CET). Through service audits, touch point mappings and service standards training, I have helped organisations such as IKEA, L’Oréal, Watsons, Challenger, and Golden Village to transform their service culture to deliver the desired experience. I have conducted Train-the-Trainer service programs as well as deliver WSQ and customized customer experience programmes for both the private and public organizations. I was a Master Trainer for WDA’s “GEMS-Going the Extra Mile for Service” Customer Service Courses. I am also an Associate Trainer at Singapore Institute of Retail Studies (SIRS), National Community Leadership Institute (NACLI), and iCare Consultancy Services.


Explore my professional history and get to know the companies I worked at and the roles and responsibilities I've been assigned.

2008 Current

Nanyang Polytechnic

Senior Lecturer (School of Business Management)

2006 2008

Singapore Institute of Retail Studies

Lecturer & Program Facilitator

(Secondment from NYP) • Responsible for setting up of new Training Institute (SIRS) as part of the pioneer team • Actively involved in marketing all business-r ... Read more

2004 2005

Singapore Airlines Ltd

Manager Customer Services

• Ensured that all customers’ feedback, queries and concerns are addressed promptly and professional within stipulated time frame to meet set targets. • Identi ... Read more

2002 2004

Singapore Airlines Ltd

Station Manager Copenhagen

• Successfully groomed station to achieve Best Station ranking across network for FY2Q04. • Oversaw all traffic matters across Scandinavia - Denmark, Swe ... Read more

2001 2002

Singapore Airlines Ltd

Station Manager Manila

Same as Above

2000 2001

Singapore Airport Terminal Services, Changi International Airport

Customer Services/Airport Duty Manager

• Responsible for all operational aspects of airport, passengers and cargo operations. • Attached to all departments for an overview of the aviation industry

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See where I spent time studying and gained early knowledge to prepare for my professional life.


University of Nevada-Las Vegas

Hospitality Administration

Start Current

Curtin University



College of Physical Education

Physical Education, Science

Anglo-Chinese School

Describe your experience at this college during your studies. Say what you accomplished, what you're proud of and what you've been known for there. You can even ... Read more

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A concise list of some of the most valuable professional skills I possess. My tricks of the trade and what I can bring to the table.

Leadership Development
Project Planning
Customer Service
New Business Development
Event Management
Program Management
Employee Training
Event Planning
Microsoft Office
Team Building
Strategic Planning
Time Management
Hospitality Management
Organizational Development
Social Media
Public Relations
System Administration
Public Speaking

Scholarships and Awards

University Undergraduate Scholarship (Overseas), Singapore Airlines

Teacher Award (Distinction), National Institute of Education

Leadership Award, University of Nevada Las Vegas

Honesty Award, Singapore Airlines

Honorary Member of Singapore Airlines Toastmasters


Get in touch with me if you would like to do business together, offer me an alternative career option or just say hello.

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