Advanced Technical & Customer Support Specialist @ Branded.Me
Previously worked as a Technical Team Leader in a web hosting company. I have been working as Technical/Customer Service Specialist for 7 years now. I have extensive knowledge and skills about WHM, Cpanel, DNS, Domains, Web and Email Hosting, FTP, Database and others. To be able to assist and resolve customer's concern and issues at satisfactory level, is my best expertise. I am very familiar how ISP works, how to transfer website files, email setup, troubleshooting website and email issues, and others. I am diligent, fast learner, motivated and relentless when it comes to my job. I am also flexible, can do multitasking. I always perform at my best. I work with effectively and done things with efficiency. I am goal oriented and focus on how to achieve my goals. I am very passionate in every work that I do. And I believe that learning is an unending process ~
Explore my professional history and get to know the companies I worked at and the roles and responsibilities I've been assigned.
-Troubleshoot website issues-Domain Migration-Setup Domain's DNS records on Cpanel, WHM, etc-Resolve technical website issues or concerns
Handle, monitor and manage fifteen people, check the team and individual performance on daily, weekly and monthly basis Organize the team, ensure that goals and objectives are perceived as attainable Create and maintain channels to enable team members to do their work Handling complaints (from both staff and customers) Report team progress and decisions made to Senior Management level Provide guidance to team members and assure that each member receives team-based compensation or recognition
Troubleshoot and provide technical assistance to customers clients about webhosting and email hosting. 1. Email setup 2. Hosting Registration 3. Email Setup 4. Exchange Setup 5. FTP 6. CMS Application Installation and troubleshooting 7. Fixing website errors 8. Fixing database error
1. Webhosting packages 2. Email 3. Exchange setup 4. FTP 5. CMS Applications and troubleshooting 6. Fixing website errors 7. Domain registration 8. Hosting registration
Trouble and provide assistance to all 1&1 customers about website and email hosting services. 1. Email Setup 2. Hosting and application setup 3. FTP 4. Exchange Setup 5. Installing and troubleshooting CMS Applications like Wordpress 6. Website and email error troubleshooting
See where I spent time studying and gained early knowledge to prepare for my professional life.
Take a look at the companies that I worked with and been a part of the course of my career
A concise list of some of the most valuable professional skills I possess. My tricks of the trade and what I can bring to the table.
Some highlights from my blog
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